Olivia & Pearl Reviews

Excellent experience! Ordered earrings for my daughter’s wedding. There was a lengthy delay which almost made me cancel the order. However customer service was excellent. They suggested an excellent alternative (more expensive, but at no extra cost to me) & sent them express, with a small compensatory gift included. Absolutely delighted!

Had an issue with a recent order, fantastic customer service and issue was resolved very quickly. Received a replacement the next day. Highly recommend.

Rose and Clementine were incredibly supportive and helpful when I had questions

The jewelry is beautiful and ethically sourced, and my girlfriend loves it (so far she's had a necklace and earrings and I'm sure buying more will keep her happy and stop me worrying about thinking of new gifts)

I love the products, I love the customer service and great quick free delivery!

I found the Customer Service excellent, after a mix up with receiving the wrong order, the Customer Service team immediately responded and corrected the mistake. They couldn't apologise enough and they also sent out a gift as a way of apology. The jewellery purchased is of a lovely quality and I couldn't recommend them enough. Well done Olivia and Pearl for caring for your customers.

Excellent customer service highly recommend and the pleasure of wearing your beautiful jewellery the best customer service in jewellery I have ever had definitely five stars

I recently purchased a pair of gold earrings and pearls hoops for my wife’s birthday. Unfortunately, when she opened them there was a slight problem with one of the closure mechanism on one earring.
I contacted customer services and Clementine immediately responded and offered to send a new pair by special delivery which I find exceptional as I thought I would have to wait till they received the faulty pair. Not the case and my wife is over the moon with the high quality purchase and this company deserves 5 stars for putting the customer first.
Thank you and I am sure my wife will be purchasing more jewellery from this company and I strongly recommend them to serious purchasers.

I have today received the "Diamond Huggie Earrings". These earrings are absolutely beautiful. I could not possibly be any more pleased with them: they are comfortable, light, and so very, very pretty.
From the time of ordering until the moment of delivery Olivia & Pearl kept me fully informed of the status of my order, which arrived carefully & securely packaged.
Wonderful customer service and gorgeous earrings. I am a very happy customer.
Definite five stars.

Bought Xmas gifts here - arrived in beautiful boxes and was very well received.